Delayed processing of purchases on 14 May 2026 13:30:22 (UTC+00:00)
Resolved on 14 May 2026 13:39:17 (UTC+00:00)
The upstream issue has since been resolved.
The upstream issue has since been resolved.
Identified on 14 May 2026 13:30:22 (UTC+00:00)
Due to an upstream issue affecting our payment provider, Tebex, the processing of purchases (both resource and account upgrades) may be delayed. Unfortunately, attempting a new purchase of the same items will not help and will result in multiple charges.
If your payment was reported as complete during the purchase process, please await a resolution to this issue. We'll provide an update here when next available.
Due to an upstream issue affecting our payment provider, Tebex, the processing of purchases (both resource and account upgrades) may be delayed. Unfortunately, attempting a new purchase of the same items will not help and will result in multiple charges.
If your payment was reported as complete during the purchase process, please await a resolution to this issue. We'll provide an update here when next available.