Delayed processing of purchases on 14 May 2026 13:30:22 (UTC+00:00)
Resolved on 14 May 2026 13:39:17 (UTC+00:00)
The upstream issue has since been resolved.
The upstream issue has since been resolved.
Identified on 14 May 2026 13:30:22 (UTC+00:00)
Due to an upstream issue affecting our payment provider, Tebex, the processing of purchases (both resource and account upgrades) may be delayed. Unfortunately, attempting a new purchase of the same items will not help and will result in multiple charges.
If your payment was reported as complete during the purchase process, please await a resolution to this issue. We'll provide an update here when next available.
Due to an upstream issue affecting our payment provider, Tebex, the processing of purchases (both resource and account upgrades) may be delayed. Unfortunately, attempting a new purchase of the same items will not help and will result in multiple charges.
If your payment was reported as complete during the purchase process, please await a resolution to this issue. We'll provide an update here when next available.
Degradation of service on 20 Feb 2026 20:33:32 (UTC+00:00)
Monitoring
We're aware of an upstream CloudFlare connectivity issue which is causing a degradation of service, including but not limited to being unable to complete purchases.
Refer to CloudFlare's status page for further information: https://www.cloudflarestatus.com/
We're aware of an upstream CloudFlare connectivity issue which is causing a degradation of service, including but not limited to being unable to complete purchases.
Refer to CloudFlare's status page for further information: https://www.cloudflarestatus.com/
Unable to complete purchases on 20 Oct 2025 22:09:15 (UTC+00:00)
Resolved
You may encounter issues when attempting to make a purchase due to the recent/ongoing AWS outage affecting our payment partner, Tebex. Whilst not reporting any outage currently, please monitor Tebex's status page for further information.
This may affect:
- Completing a purchase
- Updating your Tebex wallet
- Issuing a refund via the creator dashboard
https://status.tebex.io/
You may encounter issues when attempting to make a purchase due to the recent/ongoing AWS outage affecting our payment partner, Tebex. Whilst not reporting any outage currently, please monitor Tebex's status page for further information.
This may affect:
- Completing a purchase
- Updating your Tebex wallet
- Issuing a refund via the creator dashboard
https://status.tebex.io/